Frequently Asked Questions (FAQ’s)
Can I share or transfer my package?
Our packages are for personal use only and cannot be shared or transferred to another person. This
helps us keep your progress consistent and ensures accurate class scheduling.
Do you sell vouchers or gift cards?
Yes, we do! You can purchase gift vouchers at our reception. They make a thoughtful present for
friends or loved ones who enjoy wellness and self-care.
Can I book my classes online?
Yes — you can easily book your classes online through our booking platform. If you ever need help
with booking, our reception team will be happy to assist.
I’m running late. Can I still join the class?
We kindly ask all clients to arrive on time. For your safety and to avoid class disruption, clients
arriving more than 10 minutes late may not be permitted to join the session.
I booked a class but I can’t make it. What should I do?
No worries — just cancel the class at least 12 hours before the session time.
Late cancellations or no-shows unfortunately result in the session being deducted from your
package.
What is your cancellation policy?
• Classes must be cancelled a minimum of 12 hours in advance.
• Late cancellations and no-shows are charged as a used session.
• All packages have fixed expiry dates and cannot be extended or frozen unless stated otherwise.
• Refunds are not provided once a package is purchased.
Are grip socks mandatory?
Yes — grip socks are required. They help with hygiene and provide better stability on the reformer. If
you need a pair, they’re available for purchase at our studio.
I’m new to Pilates. Can I still join your classes?
Absolutely! Casa Pilates welcomes beginners. Our instructors will guide you through the basics and
make sure you feel comfortable and supported throughout the session.
Do I need an introductory session before joining group classes?
For beginners or clients with special conditions, we recommend starting with an introductory or
private session. This helps you learn the equipment safely and gain confidence before joining group
classes.
What should I wear to class?
Wear comfortable, fitted workout clothes (without zippers or hard accessories). This ensures safe
movement and protects our equipment.
Don’t forget your grip socks and a water bottle.
If I’m pregnant, can I still join?
Yes, as long as you have medical clearance from your doctor. Please inform us before booking so
we can guide you to the appropriate class type or recommend modifications for your comfort and
safety.
Do you offer private sessions?
Yes — private and semi-private sessions are available. They’re perfect if you want personalized
attention, have an injury, or simply prefer a one-on-one experience.
How often should I do Pilates to see results?
Most clients feel improvement after just a few sessions. For noticeable results, we recommend
practicing 1–3 times per week, depending on your goals.
Are children or minors allowed to join classes?
Our classes are designed for adults. If you have a younger participant in mind, please speak with our
team and we can advise depending on age and readiness.
What if I have an injury or medical condition?
Please let us know before booking. Our instructors can offer safe modifications, and in some cases
we may recommend starting with private sessions to ensure proper guidance.
What is your studio etiquette?
• Please arrive 5–10 minutes early.
• Phones must be silent.
• Respect others’ space and the peaceful studio atmosphere.
• Use grip socks and appropriate attire.
• Follow instructor safety instructions at all times.
• Phones must be silent.
• Respect others’ space and the peaceful studio atmosphere.
• Use grip socks and appropriate attire.
• Follow instructor safety instructions at all times.
Is there anything I should avoid wearing?
We kindly ask clients not to wear clothing with zippers, metal parts, or jewelry that may damage the
equipment or cause discomfort during movement.
Are men allowed in the studio?
Casa Pilates is a women-only facility to maintain privacy, comfort, and cultural consideration for all
our clients
Are men allowed in the studio?
Casa Pilates is a women-only facility to maintain privacy, comfort, and cultural consideration for all
our clients
Do you have a lost-and-found policy?
We will keep any found items atreception for a short period. However, Casa Pilates cannot be held
responsible for lost or missing personal belongings.
Can I bring my own equipment or mat?
You are welcome to bring your own small items (like towels or socks). All Pilates equipment is
provided by the studio, and personal mats are not required for reformer classes.
Frequently Asked Questions (FAQ’s)
- I release Casa Pilates Fitness Club L.L.C., its owners, instructors, and staff from any liability for injury, illness, loss, or damage that may occur during or as a result of my participation, except in cases of gross negligence or misconduct.
- I understand Casa Pilates Fitness Club L.L.C. does not provide participant injury insurance, and I am responsible for my own health coverage
- I acknowledge that Casa Pilates Fitness Club L.L.C. will not be liable for loss, theft, or damage to personal property brought into the studio.
Studio Access Policy
- I understand that Casa Pilates Fitness Club L.L.C. is an exclusive women-only facility. Male companions, including family members or drivers, are not permitted inside the studio premises.
- I agree to respect and uphold this policy to ensure the comfort, privacy, and cultural expectations of all clients.
Prenatal & Postnatal Participation (If Applicable)
- I confirm that I have consulted my healthcare provider and received medical clearance to participate in prenatal/postnatal Pilates or Yoga.
- I understand that modifications may be required for my safety and the safety of my child.
- I take full responsibility for my participation and any associated risks.
Class Cancellation & Refund Policy
- I understand that I must cancel my class at least 12 hours in advance to be eligible for a refund or class credit.
- I acknowledge that no refunds or credits will be given for no-shows or cancellations made less than 12 hours before class.
- I understand that all class packages have fixed expiration dates starting from the date of purchase and cannot be frozen or extended.
- I accept that unused classes will expire after the specified expiry period and will not be refunded or transferred.
Studio Etiquette & Conduct
- I agree to arrive punctually and to wear appropriate attire for class participation. (Kindly note: Grippy socks are mandatory for reformer classes).
- I understand that if I arrive more than 10 minutes late, I may not be allowed to join the class.
- I agree to adhere to the instructor’s instructions and the established safety protocols of Casa Pilates Fitness Club L.L.C.
- I will respect the studio’s equipment, space, staff, and other clients at all times
Photography, Social Media & Privacy
- I consent / I do not consent (check one) to having my photo or video taken during classes for Casa Pilates Fitness Club L.L.C. marketing purposes.
- I understand that my personal data will be handled securely and will not be shared with third parties without my consent.
Agreement
- By signing below, I certify that I have carefully read, fully understood, and agreed to all the terms listed above. This waiver will remain valid for all future visits unless updated or withdrawn in writing.